Our goal is your complete satisfaction. If you're not happy with your purchase, or if your item is faulty or not as described, you can return it within 30 days for a full refund to the original payment method. Returns initiated due to a change of mind are also accepted within this period, in line with our commitment to customer satisfaction, though this is beyond the legal obligation.

• Shipping in the USA and Australia: For orders over $98, shipping is free. If you return a product due to a fault or misdescription, you are entitled to a full refund including any shipping costs paid.

In the USA and Australia: If the return is due to a fault or misdescription, we cover the return shipping costs by providing a prepaid shipping label. For change of mind returns, customers are responsible for the shipping costs back to us.

Please contact us at support@victoriaorton.com with your ORDER ID number, which is provided at the time of purchase. This number is essential for us to track your order efficiently. Include this number along with a brief description of your reason for the return or exchange. Note: Purchases made through Amazon must be returned via Amazon.

Once we process your return, the refund will be issued to your original payment method within 15 business days, depending on your card issuer’s policies. If a product is found to be faulty or not as described, any shipping costs paid will also be refunded.